Noticeboard

 

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For up to date information regarding changes to appointments and prescriptions, as these are subject to change 

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Due to the vulnerable nature of a number of our patients, our policy is that all patients MUST continue to wear a Face Covering when attending the surgery.

This is to protect everyone, including our most vulnerable patients. We also need to protect our staff so that we can continue to provide a service for all our patients. Our staff are taking precautions to protect you, so please help to protect them.

Facemask

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Appointments

Further to patient feedback and an internal review, we will be implementing some changes to our appointment system.

Our priority is to ensure that patients with urgent problems are managed safely and quickly; and that patients with routine problems are dealt with in the most efficient and helpful way.  With continued limited GP resources, we feel the telephone triage appointment system is still the best way of fulfilling these criteria.

However, we are re-introducing a few pre-bookable appointments, which can be made by speaking to a receptionist. 

Please note some requests for an appointment will receive an initial Telephone Consultation with a GP. Following this telephone consultation, the GP will then make a decision as to whether you need to be seen face to face, if you do you will be offered an appointment with the most appropriate clinician on the same day as your call. Alternatively, it may mean that you will be told that you do not need to come and see a GP, and will be given advice over the phone on how to treat your illness. 

Please note, online appointments cannot be made due to the current situation.

_____________________________________________________________Prescriptions

Repeat PrescriptionsScript

All repeat prescriptions will be sent to your chosen chemist - no collections in surgery. For further information please click here

Acute Prescriptions

For acute prescriptions ordered before 12.30pm these can be collected between 4pm and 5.15pm.

If ordered after 12.30pm, these can be collected the following day at access times between: 

  • 10.00am and 11.30am
  • 1.30pm and 3.00pm
  • 4.00pm and 5.15pm

Please do not ring the surgery to check if ready - you will be called if the GP wishes to speak with you.

_____________________________________________________________Reception TriageSignpost

When you request an appointment, our receptionists will ask you the reason why you are calling.  If you tell us the reason for your call, the receptionist might be able to give you information about services or self-care options that you could access for your symptoms – for example the minor ailments service at your local pharmacy.

* Receptionists are NOT trying to be doctors or make medical assessments and they are duty bound to respect your confidentiality, in exactly the same way the GPs are.*  

When you telephone the surgery to book an appointment, the receptionist will ask you the following question:

  • Can I ask the reason for your appointment today?

This is because the receptionist has a number of different options and types of appointments available, and can direct you to the most appropriate option for your specific problem. The best option might be to go to the pharmacy or if you do need an appointment it might be the Practice Nurse, Physiotherapist or Mental Health Practitioner is the best trained person to help, or perhaps another member of our clinical team.

_____________________________________________________________Further Information

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

 

If you prefer you can download a copy of our practice leaflet here

 

Get Well, Keep Well

Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription or making and cancelling appointments.

You can register for online services by completing a registration form 

Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

(Site updated 20/07/2022)
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