For up to date information regarding changes to appointments and prescriptions during the coronavirus pandemic. This may change on a daily basis
DO NOT come to the surgery if you have any symptoms such as a temperature, loss of taste or smell, or a cough, or any symptoms of Covid that have been described as a runny nose, sore throat, headache or sickness, then stay at home, get a PCR test and follow the Government guidelines, even if you have been vaccinated.
This is essential to protect you, our team and others.
A facemask/covering must be worn at all times when attending the surgery.
Due to Covid-19, all requests for an appointment will receive an initial Telephone Consultation with a GP. Following this telephone consultation, the GP will then make a decision as to whether you need to be seen face to face, if you do you will be offered an appointment with the most appropriate clinician on the same day as your call. Alternatively, it may mean that you will be told that you do not need to come and see a GP, and will be given advice over the phone on how to treat your illness.
Please note, online appointments cannot be made due to the current situation.
All repeat prescriptions will be sent to your chosen chemist - no collections in surgery. For further information please click here
For acute prescriptions ordered before 12.30pm these can be collected between 4pm and 5.15pm.
If ordered after 12.30pm, these can be collected the following day at access times between:
- 10.00am and 11.30am
- 1.30pm and 3.00pm
- 4.00pm and 5.15pm
Please do not ring the surgery to check if ready - you will be called if the GP wishes to speak with you.
When you request an appointment, our receptionists will ask you the reason why you are calling. If you tell us the reason for your call, the receptionist might be able to give you information about services or self-care options that you could access for your symptoms – for example the minor ailments service at your local pharmacy.
* Receptionists are NOT trying to be doctors or make medical assessments and they are duty bound to respect your confidentiality, in exactly the same way the GPs are.*
When you telephone the surgery to book an appointment, the receptionist will ask you the following question:
- Can I ask the reason for your appointment today?
This is because the receptionist has a number of different options and types of appointments available, and can direct you to the most appropriate option for your specific problem. The best option might be to go to the pharmacy or if you do need an appointment it might be the Practice Nurse, Physiotherapist or Mental Health Practitioner is the best trained person to help, or perhaps another member of our clinical team.
With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
If you prefer you can download a copy of our practice leaflet here
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription or making and cancelling appointments.
You can register for online services by completing a registration form
Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
(Site updated 31/05/2022)